Sandy Shores Organic Swaddle

100% Organic Cotton

Length 120cm x Width 120cm

At ford and jones we want you to receive your bundle of amazing products as quickly as possible. We pack orders eachday and send out orders the next business day. We use Australia Post Tracked Parcel delivery so you can keep an eye on when delivery is expected. Australia Post deliverytimeframes state standard delivery time frames of 3-7 days from dispatch.

International Shipping

Due to unknown delivery timeframes and the potential forcurrent delivery delays, our international shipping isconsidered on an individual case by case basis. If you want your items shipped overseas, send us an email at hello@fordandjones.com and we will quote the postage price and expected delivery timeframes for you.

Damaged/Faulty Orders

Here at Ford and Jones co we take great pride in providing high quality items. However, on the rare occasion that something isn’t quite right, and your items are damaged or faulty in some way, please make contact and we'll make it right. Ford and Jones will follow all legalities in accordance with Australian Consumer Law with faulty products. Just email hello@fordandjones.com as soon as possible (within 7 days of receiving your order) with the details of the item and the damage/fault. We may ask you to send the item(s) back to us - but if we do, we'll arrange and pay for this. We'll then replace the item for you, or if we can't replace it, we'll either refund you in full or offer you a store credit.

Want to return something?

We know that sometimes people change their mind about a purchase or have ordered an incorrect size. If you've changed your mind about your purchase, or have ordered an incorrect size, let us know by emailing hello@fordandjones.com within 7 days of receiving your order.

We'll get you to return your purchase to us, via Australia Post Tracked Mail (at your expense) and we'll then set up a credit or exchange for you. Refunds are not offered for changes of mind. To be eligible for a return, items must be unused and in the original packaging (with tags still on the item, if applicable).

Cost of shipping Returns

The cost of shipping a return/exchange back to us is the customer's responsibility.

Shipping costs of your original purchase are non-refundable. The cost of shipping is deducted from your exchange amount. We may also charge for shipping exchange items out to you. ( does this need to be specific i.e. If shipping is not already factored into the price we will require you to pay for this shipping also?)

Timeframes

When you send us an item for exchange or return, we will process your replacement or exchange, or have your credit ready for you within 7 days of receiving your return.

Limits on Returns Policy

• Our returns policy is limited to 7 days after you have received your item.

• Sale items are not able to be returned or exchanged due to

change of mind, or incorrect sizes.