FAQ's
Shipping & Delivery
Do you ship worldwide?
Yes, we do! We offer international shipping to most countries around the world. However, please note that shipping costs may vary depending on the destination and the weight of the package. We encourage our customers to check the shipping rates at checkout and review any customs and import fees that may apply to their country. If you have any questions or concerns about international shipping, please feel free to contact our customer support team.
Will my package include tracking?
Yes! Once your package is shipped, you will receive a confirmation email that includes a tracking number and a link to track your shipment. This allows you to keep an eye on your package and see its estimated delivery date. Please note that it may take up to 24-48 hours for the tracking information to be updated by the shipping carrier. If you have any questions or concerns about your shipment, please feel free to contact our customer support team.
Returns & Refunds
Do you accept returns/refunds?
Yes, we do! We understand that sometimes things don't work out as planned, which is why we offer a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Please note that returned items must be in their original condition and packaging, and you will be responsible for the cost of return shipping unless the item arrived damaged or defective. To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide you with instructions on how to return the item and issue your refund or exchange as soon as possible.
Product & Care
Do you sell gift vouchers?
Yes, we do! We offer digital gift cards that can be purchased online and delivered directly to the recipient's email address. You can choose the amount and include a personal message with the gift card. Digital gift cards are a great way to give a thoughtful and convenient gift to your friends and family. To purchase a digital gift card, simply visit our website and select the "Gift Cards" option. If you have any questions or concerns about digital gift cards, please feel free to contact our customer support team.
The item I want is out of stock?
Yes, occasionally we do run out of stock of certain products. We make every effort to keep our inventory up to date, but due to unexpected demand or supply chain disruptions, some items may become temporarily unavailable. If you are interested in a product that is currently out of stock, we recommend signing up for our email notifications to be alerted when the item is back in stock. Alternatively, you can contact our customer support team for an estimated restock date or to discuss alternative product options. We appreciate your understanding and patience as we work to restock our products.
How to care for our swaddles?
To care for our swaddles, please follow these instructions:
- Machine wash using a gentle cycle.
- Avoid using bleach or any harsh cleaning agents.
- Do not iron the swaddles.
- Flat hang them to dry instead of using a dryer.
Following these care instructions will help keep your swaddles clean and in good condition for longer.
Payments
Do you offer Afterpay?
Yes, we do! Afterpay is a payment service that allows you to split the cost of your purchase into four interest-free installments that are due every two weeks. To use Afterpay, simply select it as your payment option at checkout and create an account with them if you haven't already. Afterpay will then handle the rest, including collecting your payments and reminding you of upcoming due dates. Please note that Afterpay is only available for orders within a certain price range and subject to eligibility requirements. To learn more about Afterpay or to check if you are eligible, please visit their website or contact our customer support team.
All you need is:
- An Australian debit or credit card
- To be over 18 years of age
- To live in Australia
To use this service:
Add your items to your bag and checkout as normal
In checkout select Afterpay as your payment method
Enter your details with Afterpay and you’re done.
Your payment schedule will be emailed to you.
Other:
The funds for the first payment will need to be available at the time of checkout.
If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.
Your payment schedule will be emailed to you.
If you wish to return your items you can choose an exchange, or the payment plan can be cancelled.
*If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.
For full terms and conditions, please visit AfterPay.
What payment methods are available?
We currently offer two payment options for our customers: Shopify Payments and PayPal.
Shopify Payments is a secure and easy-to-use payment gateway that allows you to pay for your order with your credit or debit card. Shopify Payments accepts major credit cards, including Visa, Mastercard, American Express, and Discover. This payment option is integrated directly into our online store, making the checkout process quick and seamless.
PayPal is another popular payment option that many of our customers use. It allows you to securely pay for your order using your PayPal account or with a credit or debit card. PayPal is known for its security and ease of use, and it also offers buyer protection for eligible purchases.
We believe in providing our customers with a range of payment options to choose from so that they can pay for their orders in the way that works best for them. If you have any questions or concerns about payment options, please feel free to contact our customer support team.